Who are the customers in this model?

Who are the customers in this model?

• A. Firefighters on the task level
• B. They receive service or are connected to the event
• C. Company officers
• D. Support staff

Answer: (B)

The main idea is that customers are the people who receive the service or are connected to the event. In this model, the focus is on who benefits or is affected by the response, not on who is delivering the service. Firefighters on the task level are the ones providing the service, so they aren’t the customers. Company officers and support staff are part of the internal team helping deliver the service, not the recipients. Therefore, the best choice is the description of those who receive service or are connected to the event.

The main idea is that customers are the people who receive the service or are connected to the event. In this model, the focus is on who benefits or is affected by the response, not on who is delivering the service. Firefighters on the task level are the ones providing the service, so they aren’t the customers. Company officers and support staff are part of the internal team helping deliver the service, not the recipients. Therefore, the best choice is the description of those who receive service or are connected to the event.